When you place your order using a credit card, GloveTacts authorizes your purchase by verifying that your card has the available funds to complete the transaction. Your credit card provider sets aside those funds so you may not spend them on anything else. GloveTacts then “captures” or takes the funds for purchased items only after the order is complete and ready to ship. Please note that if your purchase does not complete for any reason, such as your card being declined by our Card Processor or your bank, the set-aside funds may continue to be unavailable for you to spend for several days, but will not be taken by GloveTacts. The charge on your credit card bill will appear as GloveTacts on your credit card statement.
Backorders will be shipped when the affected items become available.
Some items in the GloveTacts store may not be available for immediate shipping. If we become aware that an order is being delayed for any reason, we will attempt to contact you. Otherwise, the ordered items will ship promptly as soon as there is availability.
Orders will be processed and shipped within 48 hours during normal business hours (generally orders will ship out sooner than this). All orders are shipped from Rolling Hills Estates, CA by USPS First Class service unless otherwise specified. Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order.
GloveTacts offers a solution to everyday glove use with devices with conductive screens. We believe GloveTacts will work with most gloves in most situations, but if GloveTacts don’t perform to your expectations we will accept their return. All GloveTacts Products purchased from GloveTacts.com may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
Returns can only be created for products that were purchased from GloveTacts.com up to 30 days after the order is shipped. The refund will only be for the purchase price of the product and tax (if any). Shipping charges are not refundable. We are not responsible for return shipping charges. To initiate a return contact us and you will receive return instructions via e-mail.
Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued. Charges will be issued in the form of a refund to the Credit Card account used for the original purchase.
All returns that were NOT purchased on GloveTacts.com should return to the original place of purchase.
When you receive the package containing your GloveTacts, please inspect your parcel carefully. If you receive a damaged parcel, notify the delivery company immediately. Do not discard any of the following: the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status – this may take up to several weeks. We are unable to send out replacement items until the claim is approved, or a payment is made for the 2nd shipment. If the delivery company accepts responsibility for the claim, we will promptly issue a refund to your credit card once GloveTacts receives reimbursement from the delivery company.
Road and Trail Fitness, Inc, dba “GloveTacts” warrants our GloveTacts products against defects in material or workmanship for a period of one year from the original date of purchase of the product. GloveTacts does not warrant, and is not responsible for, any gloves or devices. If a material or workmanship defect arises with regard to any GloveTacts product, and a valid claim is received within the Warranty Period, GloveTacts will replace the GloveTacts product with new product. In the event of a defect, these are your exclusive remedies.
If you purchased your GloveTacts from GloveTacts.com and wish to make a claim under this Limited Warranty for a GloveTacts product, please contact us.
Or write us at:
706 Bart Earle Way
Rolling Hills Estates, CA 90274
Except as expressly set forth above in this limited product warranty section, each GloveTacts product is provided solely on an “as is” basis and GloveTacts makes no other warranties of any kind. To the maximum extent permitted by applicable law, GloveTacts specifically disclaims and excludes any and all other warranties, whether express, implied or statutory, including, without limitation, any implied warranties of non-infringement, quiet enjoyment, merchantability or fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranty is limited to the duration of the warranty period of the limited warranty as set forth above. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to you. If applicable law specifies a minimum warranty period that is longer than the warranty period set forth in the limited warranty, then the warranty period for GloveTacts products is subject to such applicable law and shall be conformed to the minimum period required. This warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction.
In no event, under any cause of action of theory of fits to the end user under this limited warranty are in addition to other rights and remedies of the end user under such laws or regulations. Such benefits may include additional warranties or rights relating to the performance of this product and remedies applicable in the event of a defect. This limited warranty will be interpreted under the laws or regulations that apply to the end user in any state, province or country and any provision of this limited warranty that conflicts with any such end user rights or benefits is not applicable to end users covered by such law or regulation, so the exclusions and limitations set out in this limited warranty may not apply, or may not fully apply, to you.
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section for information about cookies and how we use them. To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include GloveTacts. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Non-personally identifiable visitor information may, however, be provided to other parties for marketing, advertising, or other uses.
To modify your e-mail subscriptions, please use the ‘unsubscribe’ or ‘manage subscription’ links in any email you receive. Please note that due to e-mail production schedules you may receive any e-mails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses and/or payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
GloveTacts agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding you and GloveTacts. As part of the dispute resolution process, you also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without first obtaining a special claim confirmation number from us to verify that you contacted GloveTacts and provided us with the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.